Creaky Shed
Tropical & Rare Plant Shop
SHIPPING POLICY
All of our houseplants ship free, via USPS Priority Mail. Shipping upgrade to USPS Express of Fedex Standard Overnight is available at checkout. Please note we only ship Monday and Tuesday. This doesn't mean you shouldn't place your order later in the week, you are most welcome to place your order any day of the week.
Shipping is stressful for aroids and other houseplants so yellowing, browning, or leaf damage can happen. Your plant will be packaged and handled very carefully whilst in our care. Please note that we are not responsible for any damage occurred during shipping. Likewise shipping delays due to weather or other events are also out of our hands. We ship priority and will provide you with tracking. Please get in touch if you have any questions.
RETURN POLICY
Due to the nature of rare plants we do not offer refunds or exchanges, however we will gladly accept cancellations within 24hrs from purchase. In the event of a cancellation, and subsequent refund issued to you the customer, as of 04.11.2023. Square, our payment processing platform, will no longer be refunding to the seller (this is us), processing fees originally charged to us at the time of purchase. This basically means that payments processed by square, that are later cancelled by the buyer, will be refunded in the amount of 97% of the total value, due to us, the seller, still having to pay the 3% payment processing fee. This does not affect any purchases made via PayPal. Purchases made via PayPal, and subsequent cancellations requested within 24hrs from purchase, will be refunded in full.
